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TOPdesk integration is here!

by Thijs Kok, on Aug 5, 2019 2:00:00 PM

One of our most requested features is available in our latest release: a built-in TOPdesk integration. TOPdesk is a service management solution, which includes 1st- and 2nd line incident management.

TestMonitor now features an integration with the cloud-based version of TOPdesk. Issues created in TestMonitor can be send to TOPdesk as an incident, retaining all issue details. Issue attachments will be included as well.

To find out more about our TOPdesk integration, head over to our integrations page. You can setup an integration with a few simple clicks by selecting the TOPdesk integration on the Integrations page in the Settings menu. Or watch the video below!

For those who want to get started right away, here’s a summary in 4 steps:
 
  1. In TOPdesk, create a role "TestMonitor" with read-write permissions on 1st- and 2nd line incident management and rest API
  2. Assign this role to the user you’ll use for authenticating in TestMonitor.
  3. Generate an application password for this user.
  4. Use these credentials to setup the integration in TestMonitor.
topdesk

 

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