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Success story

Cornerstone Credit Union Uses TestMonitor to Test New Online Banking System

Banking
Canada
50 Users

Challenges

  • Testing transactions through a new online banking platform would be difficult without a clear and simple testing process.

  • Gathering test feedback would be time-consuming without a unified platform to compile results.

  • It would take extra effort to escalate errors and issues to their third-party testing partner for resolution.

Results

  • TestMonitor saved Christine’s team a lot of time by avoiding the need to combine more than 50 individual test result spreadsheets into one.

  • The intuitiveness of TestMonitor made it easy to identify which issues needed to be escalated.

  • TestMonitor’s versatility created the opportunity for Christine and her team to consider utilizing the platform for various projects in the future.
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“We’ll be bringing the TestMonitor software forward in executive meetings, and making the suggestion to use TestMonitor for any new programs that require testing before being onboarded.”

Christine H.
Project Manager

Overview

Cornerstone Credit Union, a financial institution, utilized TestMonitor to save time and increase efficiency when testing their new online banking platform.

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When the team at Cornerstone CU needed to test the various transactions of their new online banking system, Project Manager Christine Honeyman was tasked with organizing the entire testing process.

“We needed to run several test scripts, and I was trying to determine the best way to manage the process. We considered going the Excel spreadsheet route, but we felt like there had to be a better way than creating several spreadsheets, assigning them out to different people, and meshing them together to compile the results.”

After reaching out to another credit union for ideas, Christine was referred to TestMonitor for its simple, user-friendly interface.

“It looked easy to use and the price was very reasonable, but once we learned that TestMonitor provided the ability to upload test scripts, we were ready to give it a try. I could see how much time and effort it would save us."

With the scripts uploaded into TestMonitor after a few simple steps, Christine was able to assign them out for testing, record fails and successes, and escalate issues to their third-party testing partner without having to pore over multiple spreadsheets.

While this was a one-time project, the Cornerstone team is already considering using TestMonitor again for upcoming projects.

“I definitely recommend TestMonitor, and can see us using them again in the future.”

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